Terms of Service
These starter terms match the current product direction. They are not a substitute for legal review and must be customized with the final company, jurisdiction, pricing, and support details.
Service
This platform provides QR-based food ordering, room or table context detection, order management, kitchen workflow tools, owner reporting, tenant administration, and subscription-code based SaaS access.
Tenant Responsibilities
Tenants are responsible for keeping menus, prices, taxes, service charges, room status, QR placement, order fulfillment, and staff accounts accurate and secure.
Guest Orders
Guests place orders through QR links assigned to rooms or locations. Payment is currently handled as cash or pay-on-delivery outside the platform unless future payment integrations are added.
Account Security
Admins, kitchen staff, owners, and superadmins must protect their credentials. Shared, leaked, or reused passwords can lead to unauthorized access.
Acceptable Use
Users must not abuse the platform, attack the service, bypass access controls, scrape data, spam APIs, or use the platform for unlawful activity.
Availability And Liability
The platform includes health-check endpoints for monitoring, but commercial availability depends on the selected Vercel and database plans, configured alerts, database backups, and operator response process. Add your actual service level commitments, support process, refund terms, and liability limits before going live.
Subscriptions
The current model uses subscription codes generated by superadmins. Code duration, value, payment status, and notes are tracked in the platform. Update this section with final pricing, renewal, cancellation, complimentary-code, and refund terms.
Operational Edge Cases
Tenants are responsible for handling rejected orders, unavailable items, delayed kitchen operations, return requests, customer disputes, wrong-room service issues, and COD settlement outside the platform unless a future payment integration changes that workflow.